Policies

     

    General Policies:

    • RV check in: 12 noon
    • Rental check in: 4 p.m.
    • Check out: 11 a.m.
    • Minimum check in age is 18 years old.
    • Guests aged 12 years old and under at the time of check in are considered children.
    • Pets are allowed except in select rentals.
    • The rates displayed do not include any applicable service fees or charges for optional incidentals.
    • For late arrival arrangements, please contact our Reservation Department at (800) 255-3069.
    • To make changes to your reservation please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.

     

    Reservation & Payment Policies:

    • Your credit card will be charged one night rack rate prior to arrival.
    • Prices and site type are subject to availability.
    • Displayed rates and package prices are subject to change.
    • Site assignments cannot be guaranteed.
    • The maximum amount of persons on a site is 6 total (including children). Guests who have more than 6 persons will need to purchase an additional site.
    • A $4 resort fee applies to all reservations less than 30 days.
    • A $30 cleaning fee applies to all Rental Reservations.
    • If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

     

    Cancellation and Refund Policy:

    • If a RV/Tent site reservation is cancelled at least 2 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit. Otherwise the one night deposit will be forfeited.
    • If a rental reservation is cancelled at least 7 days prior to arrival, an administrative fee of $25 will be charged prior to refunding any advance deposit.
    • Rental reservations that are cancelled within 7 days of arrival are not eligible to receive a refund.
    • In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed.
    • No refunds will be issued for early check out.
    • No shows are subject to a penalty of the equivalent of the Itinerary Total.

     

    Helpful Information:

    • WiFi Hotspot located in the Lodge.
    • Linens have been provided for your convenience. If used, a convenience fee of $15 will be applied to your stay. The fee can be prepaid at the time of check in. Linen packages include bedding and towels for 2 or 4 (depending on accommodations).